Mast Brothers Towing and Recovery is committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines the types of information we gather, how it will be used, and the choices customers have regarding their personal information.

Information Collection and Use:

• When customers visit our website or engage in SMS conversations with us, we may collect personal and non-personal information including but not limited to names, contact information, vehicle details, and location information.
• We use this information to provide towing and recovery services, to improve our services, to respond to customer inquiries, and to offer personalized experiences to our customers.

Use of Customer Information:

• Mast Brothers Towing and Recovery will only use the information gathered on our website and through SMS conversations to serve our customers better and more quickly.
• We will not share any customer information with affiliates or third parties without the expressed consent of the customer, except as required by law.

SMS Consent:

• SMS opt in and phone numbers for the purpose of SMS, will not be shared with 3rd parties and affiliates, for marketing purposes.
• By clicking the consent box on our website, you are allowing Mast Brothers Towing and Recovery to contact you via SMS text. You understand that you can opt out at any time by typing STOP in response to our SMS messages.

Consent for SMS Communication

*Information obtained as part of the SMS consent process will not be shared with third parties.

• Types of SMS Communications
  • If you have consented to receive text messages from Mast Brothers Towing & Recovery, you may receive text messages related to updates regarding your towing request, request for review, or other relevant information. Information about your application status, onboarding materials, or other employment-related updates.
• Opt in keywords.
  • Start – Thanks for opting into SMS from Mast Brothers Towing & Recovery, reply STOP any time to opt out.
  • Reply HELP for assistance. Message and data rates may apply. Messaging frequency may vary.
  • Stop – You have opted out of SMS from Mast Brothers Towing & Recovery. To opt back in, reply START. You will receive no further SMS communication from this number.

  • Help – Thank you for contacting Mast Brothers Towing & Recovery. Someone will be with you shortly. For immediate help please visit https://mastbros.comor call 541-403-5902. Message and data rates may apply. Message frequency may vary. 

• *Standard Messaging Disclosures
  • Messaging frequency may vary.
  • Message and data rates may apply.
  • To opt out at any time, text STOP.
  • For assistance, text HELP or visit our website at https://mastbros.com
  • Visit https://mastbros.com/privacy-policy for privacy policy and https://mastbros.com/terms-of-service/ for Terms of Service.

Data Security:

• We take the security of customer information seriously and have implemented appropriate measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information.

Changes to Privacy Policy:

• Mast Brothers Towing and Recovery reserves the right to update or modify this Privacy Policy at any time, and any changes will be effective immediately upon posting of the revised Privacy Policy.

By using our website and engaging in SMS conversations with us, you indicate your acceptance of this Privacy Policy. If you have any questions about this Privacy Policy or our treatment of your personal information, please contact us at (541) 403-5902.